Privacy Policy

1. Introduction

This Privacy Policy explains how Connect-and-Help ("we," "our," or "us") collects, uses, shares, and protects your personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

2. Information We Collect

• Personal Information We collect:
  • Full name
  • Email address
  • Phone number
  • Profile photo
  • Registration type (Volunteer or End User)
• Usage Information We automatically collect:
  • Device information
  • Location data (only when manually selected for service requests)
  • App usage statistics
  • IP addresses
• Service-Related InformationWe maintain records of:
  • Service requests
  • In-app messages between users and volunteers
  • User feedback and ratings

3.1 How We Use Your Information

• Create and manage your account
• Process service requests
• Enable communication between users and volunteers
• Facilitate location selection for service requests
• Provide customer support

3.2 Additional Uses

• Improve our services
• Maintain app security
• Generate anonymous usage statistics
• Send important service updates

4. Data Protection

• Secure data storage
• Access controls
• Regular security updates
• Staff training on data protection

5. Information Sharing

• Other users only as necessary for service delivery (e.g., location for service requests)
• Service providers who help us operate our app
• Law enforcement when legally required

6. Your Rights

• Access your personal data
• Request corrections to your data
• Delete your account
• Withdraw consent for data processing
• File complaints about data handling

7. Data Storage

• We keep your account data while your account is active
• Deleted accounts are removed from our system within 30 days
• Message history is retained for 6 months

8. App Permissions

• Camera (for profile photos)
• Photo Library (for profile photos)
• Location (for service request location selection)

9. Policy Updates

• We will notify you of any significant changes to this policy
• Updates will be posted in the app
• Continued use of the app after changes implies acceptance

10. Contact Us

• Email: [Insert Privacy Contact Email]
• Address: [Insert Hong Kong Address]

11. Language

This Privacy Policy is provided in both English and Traditional Chinese. In case of any discrepancy between the two versions, the English version shall prevail.